Launch a synthetic scenario
Every scenario is fully synthetic — no real providers, payers, or PHI. Launching creates a stalled case with seeded evidence, ready for investigation.
Primary hackathon demo
Scenario A — Document version contradiction
Application pending 74 days. Payer claims the malpractice certificate is expired; the customer's document is current. The payer is viewing an older version.
Alternative-identifier search
Scenario B — Misassociated application
Customer holds a submission receipt but the payer cannot locate the application — it is filed under the practice's previous group identifier.
Policy & safety path
Scenario C — Restricted verification request
The payer demands a full SSN, which is not in approved context. The agent declines, attempts approved alternatives, and escalates safely.